The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
How do I Pay by Check?
Instead of paying by check, please consider paying by ACH which is quicker and more convenient....
What are the payment terms?
Invoices are issued 10 days prior to the due date. The first invoice is due 10 to 15 days after...
What forms of payment do you accept?
We accept Visa and MasterCard credit and debit cards via this website.We accept cash and checks...
What happens if my receiver breaks?
First, we will endeavor to get you back online within 9 hours and typically in less...
What if I don't pay an invoice on time?
PaNETma service is automatically disconnected when an account becomes more than 20 days overdue...
What is the contract length?
Unless otherwise agreed elsewhere, the service is month-to-month with 15 day notice required...
What is the SLA and Uptime Guarantee?
All customers can generally expect better than 99.9% monthly uptime on Internet connections on...
Where is the PaNETma Cash Payment Center Located?
If you want to pay by cash, the PaNETma Payment Center is at the North West corner of the...