What is the SLA and Uptime Guarantee?
All customers can generally expect better than 99.9% monthly uptime on Internet connections on and 100% monthly uptime on private connections. PaNETma guarantees 99.9% monthly uptime on business services and 99% uptime on residential and SoHo connections.
Should we fail to provide this level of reliability in any month, we will issue, upon customer request, a credit equal to three times the length of the outage.
If you have a business connection with a service fee of $250/month and it goes out for 4 hours then you are entitled to a service credit of $4.17.
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