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Network Issues

Core Router Maintenance (Resolved)

Affecting System - Connection to Miami | Priority - Critical

Customers will experience a brief service interruption between 0:45 AM and 1:30 AM, lasting no longer than 10 minutes, while maintenance is performed on a router linking Panama to Miami.

Access to the Internet will be unavailable or very slow during the maintenance. Private circuits and traffic inside Panama will not be impacted.

Date - 12/05/2012 00:45 - 24/05/2012 20:01
Last Updated - 11/05/2012 23:00

Electrical Outage (Resolved)

Affecting System - Downtown Panama City Network | Priority - High

Electrical outages in Panama City are causing some customers to lose connectivity.

Date - 06/09/2011 04:25 - 06/09/2011 11:49
Last Updated - 14/09/2011 19:49

Switch Maintenance (Resolved)

Affecting System - Network | Priority - Medium

PaNETma will be performing scheduled maintenance on network switching equipment between 4 AM and 8:30 AM on July 6, 2011. Some customers will experience an interruption in connectivity during a portion of the maintenance window.

Date - 06/07/2011 04:54 - 06/07/2011 08:01
Last Updated - 06/07/2011 05:58

Maintenance on Casco Viejo Connection (Resolved)

Affecting System - Casco Viejo Service | Priority - Low

PaNETma will be performing a network upgrade associated with connectivity to/in Casco Viejo. Customers can expect service degradation lasting no more than 10 minutes.
Date - 27/10/2010 14:01 - 27/10/2010 23:06
Last Updated - 27/10/2010 14:03

DDoS Attack in Miami (Resolved)

Affecting Other - Upstream Connectivity in Miami | Priority - Critical

At approximately 12:57 PM on Monday, September 27th, a Distributed Denial-of-Service attack in Miami, not directly targeting PaNETma’s customers or systems, began causing degradation of service for all Internet traffic that traveled to/from PaNETma’s network via Miami. The size of this attack is estimated at 40 Gigabit (40,000 Mbps).


The operators of the networks where the attack originated and traversed were immediately notified and they began activating counter measures and gradually blocking the attack.


Until 1:15 PM, service via Miami was operating at less than 10% of normal available capacity. By 3 PM, the attack was blocked sufficiently to restore service to acceptable levels. By 5:15 PM, the attack was blocked sufficiently to become invisible to PaNETma’s customers.


As with external problems in the past, PaNETma's network continued to function normally and no private or virtual private connections were impacted.


Should you have any questions, please open a support ticket.


Date - 27/09/2010 12:57 - 27/09/2010 17:15
Last Updated - 10/10/2010 17:18

Network Outage on Thursday Morning (Resolved)

Affecting System - Access to Internet | Priority - Critical

One of PaNETma's upstream providers experienced a router failure on Thursday morning at approximately 2:46 AM and it was fixed before 6 AM. Most customers experienced intermitted Internet connectivity during this period.

PaNETma's network continued to function normally and no private or virtual private connections were impacted.

Date - 19/11/2009 02:46 - 19/11/2009 05:57
Last Updated - 19/11/2009 20:10

Low Staffing on Monday, September 28 (Resolved)

Affecting System - Entire PaNETma Network | Priority - Medium

PaNETma will be running on a skeleton staff on Monday, September 28. Response to all customer inquiries will be delayed.
Date - 28/09/2009 00:00 - 30/09/2009 02:25
Last Updated - 28/09/2009 04:03

Brief Outage on Thursday (Resolved)

Affecting System - Portion of PaNETma Network | Priority - High

After many months of perfect uptime, we experienced a data switch failure which caused a portion of the network to become unavailable for a period of 47 minutes from 15:57:21 to 16:43:41.

Date - 16/07/2009 15:57 - 16/07/2009 16:43
Last Updated - 17/07/2009 02:07

Fibre Network Maintenance on Sunday Morning (Resolved)

Affecting System - ALL connections outside Panama | Priority - Medium

We are developing some changes in our core network in order of improve performance and reliability.  This activity include changes in our SDH network for redundancy and we are planning maintenance activity for next Sunday 26th between the hours of 00:00 and 5 AM.

 Considering the service impacting consequence this activity may incur if conducted during normal business traffic, a maintenance window has been established during the lowest traffic period for this activity to be conducted.

Please note that during this process your services could be impacted for a few minutes.

Date - 26/04/2009 00:00 - 08/05/2009 04:38
Last Updated - 25/04/2009 14:31

Brief Downtime on Friday (Resolved)

Affecting System - Most Residential Customers | Priority - Medium

Most residential customers will experience approximately one (1) minute of downtime between the hours of 11:30 AM and 2 PM on Friday, April 24. We will be upgrading a core component of the network.

Date - 24/04/2009 11:30 - 25/04/2009 14:27
Last Updated - 24/04/2009 03:07

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